In his nonfiction debut, Korga, who’s “spent an alarming number of years in DevOps, Platform Engineering, and other forms of YAML-based masochism,” writes on all aspects of the IT experience, from the language of dealing with customers and clients to establishing companies to dealing with AI (“Welcome to the age of artificial everything – accuracy sold separately”). He employs thousands of single-sentence paragraphs and tables of information instead of lengthy prose to convey his own wry approach to all these aspects of the industry. A frequent theme is his wariness about the actual customers and their perception of what IT does and doesn’t do. “When technical disasters threaten mission objectives and stakeholders demand explanations, fixing issues becomes secondary to narrative control,” he writes. “You don’t fix the bug – you weaponize it.” Repeatedly, Korga presents handy tables that decipher, for example, an HR phrase (“Let’s revisit this in the next cycle”), what that phrase sounds like (“maybe later”), and its actual meaning (“never”). In all of this, sarcasm seasons the book and is often deliciously deadpan (“Finance doesn’t block your requests because they hate you,” he writes. “They block them because they don’t even remember what you do”). The author’s thoughts on the stupidity (and cupidity) of tech startups (dubbed “Startupistan”) are particularly withering. For example, “In Starupistan, the regime does not fail; it simply enters a Glorious New Phase of the Revolution.” Readers who know nothing of tech support might find all this insider snark impenetrable, but even newbies will appreciate the chuckles.
